Frequently Asked Questions

The standard rental period for most items is 24 hours. The hired items will be delivered to you on the date you have booked it for at the agreed time. We will pick them up the following day at the agreed time.

If you require a custom rental period, please don't hesitate to get in touch with us - we'll try our best to accommodate your needs.

A minimum hire value of $100 applies to all rentals in Cairns location with postcodes 4865, 4868, 4869, 4870, 4878, and 4879.

When, in exceptional circumstances, we are able to service other locations (e.g. Kuranda, Mareeba, Atherton, Mission Beach), a minimum hire value of $500 applies.

We are a party hire business in Cairns and we mainly cater for our local area with postcodes 4865, 4868, 4869, 4870, 4878, and 4879.

We can also travel further at additional costs. Servicing events at locations such as Kuranda, Mareeba, Atherton, Mission Beach, etc. attracts a $500 minimum hire value and $200 delivery and collection fee. Please contact us for more information. 

- $20 to postcodes 4868 and 4869;
- $40 to postcodes 4865 and 4870;
- $60 to postcodes 4878 and 4879.

For deliveries outside these areas, please contact us for a quote. Servicing events at locations such as Kuranda, Mareeba, Atherton, Mission Beach, etc. attracts a $500 minimum hire value and $200 delivery and collection fee.

Please make sure to have someone available to take delivery of the hired equipment at the nominated date and time as additional fees may apply for re-delivery.

Deliveries and collections are done between the hours of 8am-4pm on weekdays, and 8am and 12pm on weekends. Should you require a specific time delivery, an additional fee may apply. A time window is set of 4 hours, and your delivery will be allocated to a slot of 8am - 12pm or 12pm - 4pm. This can be provided to you on the week of the event. Deliveries outside of our standard delivery hours of 8am - 4pm may incur an additional fee, please call or email.

Delivery of all equipment is at ground level only. Extra charges on top of the usual delivery charge apply where the delivery of the equipment is more than 10 metres away from where our vehicle can park. Extra charges also apply for stairs, steep descents and going up levels in buildings.

Pick-up is generally not available. In special circumstances (e.g. you live outside our service area or we are unavailable for delivery at your preferred time) we might be able to assist you with pick-up. Please contact us to confirm.

Some equipment (outdoor movie, food machines, etc.) is set up by our team members and this is included in the price displayed on the product page and noted. For any other equipment set up (tables, chairs, picnic set-up, etc.), please let us know at the time of booking so that we can calculate the additional cost and time required.

The quickest and easiest way to book equipment is submitting a request for a quote on our website. We will quickly get back to you with a confirmed price and availability, and then you secure the booking by paying a $50 deposit online.

Provisional bookings without a paid deposit will be cancelled 7 days after the deposit due date. The final balance is due no less than 7 days prior to the event date.

If the booking is made within 7 days of the event date, the full payment is due upon invoice receipt to secure the booking for the desired items and date.

We require a $50 non-refundable deposit to secure your booking, with the remaining balance to be paid 7 days prior to your event date. If you make your booking within 7 days of the event date, we will require full payment payable upon invoice receipt.

We offer a 'wet weather guarantee' which allows you to postpone your booking to another date (subject to availability) without the loss of your payment. We will give you a full credit note for the full amount your party cost to be used at a later date, valid up to 6 months. You have up until 12pm (midday) the day before your booking to take advantage of this option, if bad weather is forecast.

In the event that you decide to cancel your booking, you need to notify us immediately in writing. A cancellation fee will be payable:

- more than 7 days before the hire period commences: $50 (the non-refundable deposit you have paid);
- between 1 and 7 days before the hire period commences: $100;
- less than 24 hours before the hire period commences: 100% of the booking fee, and where a balance payable is due, those funds become immediately payable.

Rescheduling an event incurs no fees if advising us with 48 hours or more notice. Otherwise a $50 postponing fee will be payable.

We use the highest quality equipment that is built to last. All rental items may be inspected at time of delivery by you for any damage. Should any of our equipment or decorations be damaged during your hire period, we will invoice you for the repair/replacement cost or the insurance excess for our claim (whichever is lower).